Photo: Chapel Street


High streets across the country will be better equipped to meet the needs of their customers under measures announced today.

From 15 April shops and other retailers will be able to install “click and collect” lockers without the bureaucracy of getting planning permission.

The move will encourage more shoppers to their high streets, enabling them to visit more shops to collect their online purchases.

The UK is the biggest user of click and collect services, with use expected to double within three years.

Today’s measures are part of a wider package to support the Great British High Street, helping to breathe new life into communities and grow local businesses.

Today, the Government confirmed a feasibility study will be conducted for a one-stop-shop offering advice to local retailers, councils and trading groups on how to compete on the digital high street.

The study will be led by Google’s UK Sales Director Peter Fitzgerald and will look at the technology, training, advice, skills and infrastructure that smaller traders need to adapt to the new way people shop and use their town centres.

Ben Dowd, Business Director at O2, and Martin Butler, IBM’s Vice-President of Retail will co-lead a workstream on the ‘High Street Digital Health Index’ to help local authorities and businesses understand how they can improve their digital capabilities.

Housing and Planning Minister Brandon Lewis said:

“Far from threatening the high street, online shopping offers a new opportunity. How we shop is changing radically and I want to help our high streets thrive from online competition.

“Today’s measures will mean even more retailers can offer ‘click and collect’ services, encouraging shoppers to visit their businesses and pick up their purchases at a time that suits them.

“It’s just one of a range of measures we’re taking to boost the Great British high street, encourage shoppers to the town centre and get shops to grow and thrive.”

High Streets Minister Penny Mordaunt said:


“We know digital is the way forward for our high streets and initiatives like the Digital Index will help traders and businesses to compete more effectively.


“I am delighted these industry experts will take forward this work and am sure their advice, training, expertise and support will allow local retailers to reach their full potential.


“High streets contribute billions of pounds to the economy and the Government is committed to supporting them as part of our long-term economic plan to create jobs and boost local communities.”


Reforming the planning system, backing the Great British High Street

Since 2010 the Government has led far-reaching planning reforms that have put power back in the hands of local people and made it easier to make the best use of existing buildings – while prioritising brownfield land for development to maintain strong Green Belt protections.

As well as enabling new ‘click and collect’ facilities to be installed without planning permission, other planning changes include:

  • Increasing flexibility on the high street so that shops, restaurants and banks can change use between one another;
  • Bringing other uses to the high street by allowing shops, banks and estate agents to change use to cinemas and gyms
  • Always requiring planning permission to change use to a betting shop or payday loan shop;
  • Making permanent the right for shops, offices, financial and professional services to extend by 100 square metres, and 200 square metres for warehouse and industrial premises; and
  • Enabling retailers to increase the size of existing loading bays by up to 20% to make deliveries easier.


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