Information for Thomas Cook passengers
We regret to inform passengers that all Thomas Cook flights have been cancelled and will not be rescheduled after the airline entered administration this morning.
Our advice for passengers booked on any of these services from Manchester Airport and who have not yet started their journey is to not travel to the airport.
For passengers coming back to the UK, the Department for Transport and Civil Aviation Authority will be facilitating the smooth repatriation of passengers.
For further information about the situation, customers should visit the dedicated website set up by the CAA – https://thomascook.caa.co.uk/ – which contains a comprehensive guide for anyone impacted.
There is also a dedicated phone line: 0300 303 2800 from in the UK, and +44 1753 330330 from overseas. Alternatively, follow @UK_CAA and @transportgovuk on Twitter.
Customers with car parking, FastTrack and lounge bookings with Manchester Airport
If you have booked car parking, FastTrack or lounges direct with Manchester Airport in connection with a Thomas Cook flight you will be able to claim a full refund. To claim, please fill in the website feedback form, providing flight details, destination and the booking reference number for your car park, FastTrack or lounge booking.
If you are currently abroad and have booked car parking with Manchester Airport
If you have booked car parking with Manchester Airport and are returning to the UK earlier or later than planned, please use the intercom at the car park barrier to provide your flight number and booking reference. You will be let out of the car park with no additional charges.
Call wait times to our customer contact centre are likely to be longer due to increased call volume.