A&E care scores highly in national patient survey

Patients say they have seen big improvements in Accident and Emergency care at Southport and Ormskirk hospitals, a major national survey published today shows.

The Care Quality Commission, which ensures England’s hospitals are meeting national standards, surveyed 46,000 patients across 65 A&E departments between January and March this year and compared the results against its last survey in 2008.

A total of 850 patients who attended Southport and Ormskirk Hospital NHS Trust’s A&E department for adults in Southport and A&E for children at Ormskirk were asked for their views on a range of issues. These included their experience on arrival; how long they had to wait; their care and treatment; and the attitude of the doctors and nurses they met.

Patients scored Trust staff particularly highly in three areas against the 2008 results. These were:

  ·              More privacy when discussing their condition with the receptionist

·              Being told how long they would have to wait to be examined

·              Having enough time to discuss their health or medical problem

The Trust also performed significantly better than average in six areas patients were questioned on in comparison to other hospitals.

Medical Director Dr Geraldine Boocock said: “These results show very encouraging improvements in specific areas as well as a general trend towards a better experience for patients overall.

“They will be a big boost to A&E staff who work hard to give the best experience possible to patients at what can be a very frightening and traumatic time.”

Chief Executive Jonathan Parry added: “The results are particularly pleasing given the recent major disruption to A&E at Southport where the Trust is spending more than £3m on a phased modernisation programme.

“We have opened a new resuscitation room and general public waiting area within the past year and a new minor injuries room opened this week. The final phase to create offices and staff rooms will get under way next year.”

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