NHS staff renew commitment to quality care
NHS trust staff are renewing their commitment to providing quality care to patients across Southport, Formby and West Lancashire.
Director of Nursing Liz Yates launched Southport and Ormskirk Hospital NHS Trust’s quality strategy, Right first time, every time, at the Trust’s annual general meeting on Thursday (September 20).
Staff treat patients at home, at health centres and clinics, at two hospitals, and at the North West Spinal Injuries Unit in Southport, she told the meeting attended by 50 members of the public at Ormskirk and District General Hospital.
“They fix limbs, they make lives liveable; they celebrate births, they comfort the dying; they treat cancers, and they get broken bodies working again. But what they all have in common is their commitment to a quality experience for every patient they treat.
“Right first time, every time describes our approach to reducing errors, preventing harm and ensuring a positive experience of care for our patients and staff all of the time,” said Liz.
The strategic quality aims – known as “the Chief Executive’s Big 5” – have been drawn from what is important to patients both nationally and locally (see note 2).
Chief Executive Jonathan Parry said: “Everyone across the organisation is responsible for delivering quality care safely for patients. This was recognised by staff themselves when helping the Board develop the Trust’s values and beliefs earlier this year.
“Staff are also encouraged to actively sign up to continuously improving care. We are introducing, with the support of our staff side colleagues, Professional Mandatory Standards related to safety, development and professionalism to which all staff are expected to aspire.”
Mr Parry also told the annual general meeting that the Trust delivered its biggest ever saving in 2011/12 of £8.5m and was on course to deliver a further £6m this year.
“These difficult savings challenges are faced by every NHS organisation,” he said. “However, as the only local Trust that is responsible for both hospital and community health services, I believe we are in a strong position to make the right decisions about improving patient care while continuing to deliver the savings government demands.
“I know the membership we are growing as we move towards becoming a foundation trust in 2013 will support and advise us in these challenging times.”
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