Health staff praised for their caring attitude
Staff at Aintree University Hospital have been described as “professional, fantastic and courteous” in a feedback report from Healthwatch Sefton.
Patients and visitors passed on their views about the hospital to Healthwatch Sefton over a six-month period last year and the hospital scored a rating of four out of five stars.
However, it was the attitude of the staff which received the most positive feedback with one patient remarking: “They are all lovely, and have a smile on their face. It is a feeling of wellness when you come here.”
The report from the local health and social care consumer champion has been shared with the Lower Lane hospital and Dianne Brown, Chief Nurse, said: “It was very pleasing to read the kind comments from the patients who were satisfied with their experience, and I specifically note that staff were found to be caring, helpful and friendly.”
There were a few areas of concern raised within the report including car parking, regulating ward temperatures, a lack of communication regarding medication and the discharge process.
Dianne Brown stated: “I would also like to take this opportunity to apologise to those patients and relatives who felt the service they received fell below an acceptable standard. I am concerned at the number of negative comments around lack of communication and this is something that we will be addressing with the Divisional Directors of Nursing & Allied Health Professionals and Divisional Medical Directors.”
Anyone who has attended or visited Aintree University Hospital can still share their experience with Healthwatch Sefton via its Feedback Centre on the website: www.healthwatchsefton.co.uk