Southport-based serious injury and medical negligence law firm Fletchers Solicitors has become the latest company in the UK to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the training programmes and signed a commitment to delivering excellent customer service.
On receiving the recognition, Ed Fletcher, CEO of Fletchers Solicitors, said: “We are passionate about service standards and are incredibly proud to have achieved the WorldHost Recognised Business status. When our clients see that we have been awarded this position they’ll know that we have made a commitment to delivering an exceptional experience for them.
“At Fletchers Solicitors, ensuring that we provide our clients with an outstanding level of customer service is pivotal to the way we work. Our clients have either experienced serious injury or medical negligence and so not only do our solicitors need to listen and understand the circumstances fully, they need to demonstrate sympathy and consideration without blindsiding the client with legal jargon. People can be reassured in the knowledge that they are dealing with a truly dedicated team of expert lawyers who will put their needs first.”
The WorldHost Recognition Certificate is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the status, the programme may be monitored through impromptu ‘mystery shopper’ visits.
WorldHost is a world-class customer service training programme that has already been used to train nearly over 150,000 people in the UK, including tens of thousands of staff and volunteers for the London 2012 Olympic and Paralympic Games.
For more information, please visit www.fletcherssolicitors.co.uk
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