Are you interested in IT? Would you like a new challenge? MCS Group are looking for enthusiastic and hard-working people to join our growing team as a 1st Line IT Support Technician.

MCS Group are a progressive, diverse and forward-thinking IT & Telecommunication company based in Burscough and Liverpool. We believe that the future of our company depends on our people and bearing that in mind are always looking to add key skills from quality candidates to our already talented team.

An excellent package is available for the successful applicant. A full driving license and driving experience is essential.

Would you like to learn more? You can read more on our website here:

If you feel you have the skillset that we could benefit from please send a copy of your CV to:

1st Line IT Support Technician

MCS Group are looking for a 1st Line IT Support candidate to join the rapidly growing MCS support desk team. The opportunity will involve supporting and maintaining customers IT systems and providing efficient desktop support to all business users. The support desk team is responsible for resolving any IT-related faults quickly and efficiently, which includes a broad range of queries. The ideal candidate will conduct themselves in a professional manner and have excellent written and verbal communication skills.

As 1st Line Support Technician you will be responsible for providing end-user desktop support and supporting & maintaining Microsoft server operating systems / desktops. The job will also involve supporting and maintaining Office 365 Solutions, setup and configuring new desktops / laptops, troubleshooting desktop and system problems, diagnose and solve hardware / software problems, resolving printer / scanner issues and identifying network connectivity issues.

Key skills and preferred experience although in-house training is provided:
– Experience of using helpdesk applications
– Active Directory administration
– Exchange administration
– O365 administration
– Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting
– Windows XP, 7, 8, 10
– Full UK driving license
– Excellent communication
– Great customer services skills
– Self-motivated, well organised.
The successful candidate will also display the following qualities:
– Excellent organisational and communication skills.
– Highly motivated, enthusiastic, customer focused and commercially aware.
– Able to work as part of a team as well as independently.

Excellent package and an opportunity for progression for the successful applicant.


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