CQC asks for views on care provided by Lancashire Teaching Hospitals NHS Foundation Trust, GPs and Ambulance services

The Care Quality Commission is inviting people in Lancashire to tell its inspectors what they think of their health services.

Their views and experiences will help inspectors decide what to look at when they inspect Lancashire Teaching Hospitals NHS Foundation Trust later this month.

At the same time the inspectors are also asking members of the public to tell them about the services provided by GPs in the Preston area and the North West Ambulance NHS Trust service. That information will be used to guide a future inspection.

Lancashire Teaching Hospitals NHS Foundation Trust is among the first to be inspected and given an overall rating under radical changes which have been introduced by CQC. The formal inspection Lancashire Teaching Hospitals NHS Foundation Trust will start on Tuesday 8 July.

The Chief Inspector of Hospitals, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding listening event at 6.30pm on Tuesday 8 July:

Tuesday 8th July 2014 – 6.30pm – Gujarat Hindu Society Centre, South Meadow Lane, Preston. PR 8JN.

People are being encouraged to attend the listening event to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Sir Mike said: “The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

“We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

“Of course we will be talking to doctors and nurses, hospital managers and patients in the hospitals. But it is vital that we also hear the views of the people who have had care at the trust, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell me and my team face to face what you think, and make a difference to the NHS services in the local area. If you are unable to come to the event we still want to hear from you on our website http://www.cqc.org.uk/share-your-experience-finder  or helpline 03000 616161.  Everyone’s experiences of care are important to us so get in touch. ”

Sir Mike’s inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year.   The trust will be one of the first to be given one of the following ratings:  Outstanding, Good, Requiring improvement, Inadequate.

The Chief Inspector of General Practice, Professor Steve Field, announced in December that CQC would be taking a new approach to its inspections of GPs’ services, with out of hours services a priority.

From April 2014 CQC will incorporate inspections of GP out-of-hours services into the inspection programme of GP practices across their clinical commissioning group area.    When inspectors visit CCGs, they will look at the out of hours service as well as a sample of the GP practices in the area.
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