BT have advised police forces that they are currently experiencing issues with calls to their emergency service (Police, Fire and Ambulance) 999 lines and this could affect connection to the emergency services.
Therefore we would advise members of the public to only ring 999 in an emergency to ensure we are able to respond quickly to those most in need.
For non emergency calls you can DM @MerPol CC, or contact ‘Merseyside Police Contact Centre’ on Facebook.
All of these services are connected to our professional staff who deal with 999 calls so they will have the necessary skills and knowledge to assist you.
We are in regular contact with BT as well as our partner agencies during this period and issue updates as and when necessary.
We would like to thank members of the public for their patience and understanding at this time