VIDEO: Theresa Smith – HSBC Lord Street not meeting the needs of wheelchair users


HSBC Birkdale closed its doors for the final time in October this year, local residents have expressed there disappointment in the bank having to be closed resulting in customers with no other option than the town centre branch or internet banking.

ots-hsbc birkdale village southport ots onthespot ots The former HSBC Birkdale village branch

One local resident in particular who has been left very angry is Theresa Smith.

OTSnews spoke with Theresa Smith regarding the closure of local bank branches and how it’s making it harder for disabled citizens, particularly wheelchair users.

In Birkdale, Theresa, a Thalidomider, fought many years ago to persuade the bank to install ramp access but now the branch has closed with customers re-directed to Lord St – a conservation areas where a ramp will not get planning permission.

ots-hsbc-lord-street-jet-wash-southport-ots-onthespot-ots-otsnews.co_.uk_0Contact between Theresa, her MP John Pugh and the bank has revealed that the bank has no solution to this problem other than to suggest that customers like Theresa use internet or telephone banking.

“This is just not good enough.” says Theresa, “We know the banks are reducing the number of branches they have but it should not be done without thinking of disabled customers. We need face to face services the same as the rest of the population.”

Do you think HSBC Should have wheel chair access for disabled customers?

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