Unannounced inspection of the Ferns Nursing Home in southport concludes thats it requires improvement

We carried out this inspection to follow up on requirements set at the last inspection. At the last inspection on 17 and 18 December, we asked the provider to take action to make improvements to: the arrangements to protect people from abuse, staffing levels, how staff were supported in their role, care planning, the handling of complaints and how they checked on the quality of the service. The provider sent us an action plan following the inspection outlining what action they were going to take to make the required improvements. We found improvements had been made in all of the areas. Some of the improvements were still embedding but overall the service was safer, more effective and more responsive than we had found at our last inspection. The provider had introduced new ways of checking on the quality of the service and was listening to people’s views about the service and acting on them.