Patients asked for help as 21,000 appointments missed

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Southport and Ormskirk Hospital NHS Trust is urging patients to let staff know if they are unable to attend a scheduled outpatient appointment.

In the past year, the Trust has missed out on =A32 million worth of income because patients failed to attend scheduled appointments. That’s almost 21,000 appointment slots across all specialities that could have been given to other patients.

Sir Ron Watson, Chairman at Southport and Ormskirk Hospital NHS Trust, said “We know there are many reasons why people cannot attend appointments.

“All we ask is that patients let us know as soon as possible so we can give their slot to someone else. The missed appointment can then be rescheduled for another time. “We have a service for our patients that allows them to receive a text message reminder for their appointments. I hope this service will help go some way towards cutting down on the number of missed appointments at the Trust.

If you are unable to attend your appointment please let us know by phoning 01695 656680 or e-mail [email protected]<mailto:soh-tr.appointmen[email protected]>

This is the first in a campaign to raise awareness amongst patients of the cost of providing medical care, for example: for each new outpatient appointment in general surgery the Trust is paid A3191. For new general medicine outpatient appointments, the Trust is paid A3210.



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