Patients asked for help as 20,000 appointments missed at Southport &Ormskirk Hospital

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Patients asked for help as 20,000 appointments missed

Southport and Ormskirk Hospital NHS Trust is urging patients to let staff know if they are unable to attend an outpatient appointment.

In the past year, the Trust has missed out on over £32 million worth of income because patients failed to attend appointments and did not let inform the hospital beforehand. That’s over 20,000 appointment slots across all sp= ecialities that could have been given to other patients.

To raise awareness of the impact of missed appointments, leaflets are being sent out with appointment letters highlighting the average cost of an outp= atient appointment (£3123) even if the patient does not attend.

Sir Ron Watson, Chairman at Southport and Ormskirk Hospital NHS Trust, said: “We know there are many reasons why people cannot attend appointments.

“All we ask is that patients let us know if they unable to attend their appointment and I hope these leaflets will act as reminder. Another appointmen= t can then be scheduled for a more appropriate date and time.

“We have a service for our patients that allows them to receive a text message reminder for their appointments. I hope this service will help go some = way towards cutting down on the number of missed appointments at the Trust. ”

If you are unable to attend your appointment please let us know by phoning 01695 656680 or e-mail [email protected]<mailto:soh-tr.appointmen= [email protected]>

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