NHS written complaints data released August 29th, 2013 admin Latest News Shares Comments NHS written complaints data released The number of written complaints about NHS organisations in England was 162,000 during 2012-133, the equivalent of more than 3,000 written complaints a week over the year. Written complaints made against NHS hospitals and community health services in England totalled 109,300.The number of written complaints recorded about family health services was 52,700. The figures are contained in Data on written complaints in the NHS, published today by the Health and Social Care Information Centre (HSCIC). The report splits complaints into two groups: family health services (GP and dental practices) and NHS hospitals and community health services. All NHS organisations in England are required to operate the NHS Complaints Procedure and since April 2011 it has been mandatory for all organisations to supply this information to the HSCIC. NHS hospitals and community health services in 2012-13 The service area receiving the greatest number of written complaints was ‘inpatient hospital acute services’ accounting for 31.9 per cent (34,900), followed by ‘outpatient acute services’ (27.5 per cent or 30,000), ‘mental health services’ (10.7 per cent or 11,700) and ‘A&E’ (8.9 per cent or 9,680)4. The profession attracting the biggest number of written complaints was the ‘medical profession’ (which includes hospital doctors and surgeons), making up 47.1 per cent (51,500) followed by ‘nursing, midwifery and health visiting’ at 22.1 per cent (24,100).. The subject area receiving the largest number of written complaints was ‘all aspects of clinical treatment’, making up 46.2 per cent (51,100) followed by ‘attitude of staff’ (11.1 per cent or 12,300), ‘communication/information to patients’ (10.5 per cent or 11,600) and ‘appointments, delay/cancellation (outpatient)’ (8.0 per cent or 8,890) Family health services in 2012-13 The service area receiving the greatest number of written complaints was ‘medical’, which comprised 52.6 per cent (27,700), followed by ‘GP administration’ (relating to activities undertaken by reception and admin staff within a practice) at 26.4 per cent (13,900) and ‘dental’ at 12.8 per cent (6,730). The subject area receiving the largest number of written complaints was ‘clinical’, which made up 35.3 per cent (17,200) followed by ‘communications/attitude’ (20.8 per cent (10,100) and ‘administration’ (19.5 per cent or 9,460) Submit News Contact us with your community, business or sport news. Phone 07930717137 Email [email protected] Twitter www.twitter.com/onthespot_news Related Comments comments!