Calls From Automatic Fire Alarm Systems Are Being Challenged by Merseyside Fire & Rescue Service

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Merseyside Fire & Rescue Service has introduced a risk-based approach to calls received from Automatic Fire Alarms as part of its aim to tackle false alarms.

From November 1, 2013, calls resulting from an Automatic Fire Alarm activating are being challenged by Merseyside Fire & Rescue Service control room 24-hours a day.

In the event of an alarm activating, a fire appliance will not be sent unless a fire is confirmed or there are physical signs of a fire.

If anyone sees, hears or smells a fire they should call 999.

The Service continues to maintain a full emergency response to all domestic dwellings, such as single households, low and high rise flats and all dwellings where the responsibility for safety of the occupiers rests with the individuals who reside there, such as sheltered accommodation and Houses in Multiple Occupancy (HiMO).

All sleeping accommodation, such as hospitals, hotels and nursing/residential homes, will receive an immediate response during night-time hours, from 7.30pm to 7.30am.

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