Calling all outpatients! Tell us your views on our service at Southport and Ormskirk hospital

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Calling all outpatients! Tell us your views on our service

Two matrons want to know how staff can improve the experience of care at outpatient appointments.

Matron Jackie Brunton and Assistant Matron Emma Jeanrenaud are leading the project to understand what improvements need making.

Jackie said: “Our staff care deeply about the service we provide and are taking an immense interest in this work.

“Southport and Ormskirk hospitals see more than 247,000 outpatients each year and our teams are often the first experience patients have at a time when they are most anxious. We want to know what we can do to make their visit a better experience.”

Everyone from consultants to volunteers is involved in the project which is considering changes to the appointments system, how to reduce cancelled appointments, and improving information for patients.

Patients currently attending appointments are being asked their views but anyone, or their family, who has had a recent experience of outpatients can take part:

Picture above shows, left to right, Jackie Brunton (Matron, Ambulatory Care), Phil Lawrenson (Lead, Pre-operative Practitioner), Cassandra Garner (Healthcare Assistant, General Outpatients), Steph Wick (Senior Sister, General Outpatients) and Emma Jeanrenaud (Assistant Matron, Ambulatory Care).

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